Updated April 28, 2021

Refund Policy

In no case will the refund be recognized, as it is a digital product we have no power to deactivate. So by accepting these terms and conditions you waive the right to reconsider and the right to refund.

The ONLY case where a refund will be recognized is only and exclusively if the request complies with the following requirements:

- Unsolvable technical problem
- Undeclared incompatibilities

For technical problems the refund will be recognized only after one of our technicians has tried to solve the problem remotely with your computer, if this is refused the refund will not be recognized.Furthermore, the refund will be refused even if after the purchase you notice an incompatibility already declared on the www.shop.thisisstark.com website

- If the NLE or Editing Software Version is not original, the refund will not be recognized.

- All advertisements created by our site are for information and demonstration purposes. The photos used in our advertisements are high quality and made by professionals. Consequently, if the photos are not of quality, the effects of the presets may be different from those seen in advertising

If you have trouble with your purchase, we offer help as much as we can to make sure you are happy!

Updated April 28, 2021

Cancellation Policy

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Viktor Stark, Reinhartserstraße 14, 87437 Kempten, Germany, cancel@thisisstark.com, phone: +49 175 55 02 447) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

The right of withdrawal shall also expire in the case of a contract for the delivery of digital content that is not on a physical data carrier (see top, Refund Policy) if we have commenced performance of the contract after you have expressly consented to our commencing performance of the contract prior to the expiry of the withdrawal period and have confirmed your knowledge that, by consenting, you lose your right of withdrawal upon commencement of performance of the contract.

Sample cancellation form
(If you wish to revoke the contract, please complete and return this form).
- To Viktor Stark, Reinhartserstraße 14, 87437 Kempten, Germany, cancel@thisisstark.com
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date(s)(*) Delete where not applicable.

Special instructions
If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.

Cancellation policy created with rechtstexter.de